Refund policy

You may return most items that are new, in original packaging, within 30 days for a full refund or exchange.

We cannot accept returns of certain items, including:
RIDGID electrical repair parts
RIDGID SuperFreeze repair parts
Special order items

Please contact us to get a Return Goods Authorization (RGA) number before shipping anything back. Any item deemed to be defective must be returned for inspection before a replacement is sent out.

Shipping charges are non-refundable unless you had to return the product because of our error.

This policy was last updated on April 22, 2025.